Going live with your website is like planting a seed, your website also need to feed…

Ensure bumper crops with our website care plans.

Design, development and testing is done and now your website is live… but hang on a second, don’t break out the pickled onion sandwiches just yet! You also need to plan for ongoing support and maintenance.

We can take care of your security, backups, maintenance and updates, safeguarding your website, supporting it’s growth and ensuring it remains effective.

Our range of plans start from as little as your lunch money…

Select from our carefully developed range of solutions…

Green Website Care Plan

$99 per month

Green care plan includes:
  • Automatic software updatesso that things keep working
  • Automatic weekly backupsdon’t lose those killer blogs
  • Certain plug-in licensestrust us, these make the site work better
  • Regular Security scansto keep the hackers out
  • Performance scans & speed testswebsites without love handles
  • Training video libraryincase you are in a hurry to update your website
  • 30 minutes support timerolls over monthly
  • Email supportso that nothing is lost
  • Website warrantyif you lose it, we’ll rebuild it
  • Detailed monthly reportto see what is going on
  • Cancel any time, no long term contractsas we believe 100% in what we do

Silver Website Care Plan

$149 per month

Includes green care plan plus:
  • Automatic daily backupsdaily is better than weekly
  • Plugin license renewalsmost web plugins are annual
  • Uptime monitoringwebsites and service crash we’ll get you back live
  • Enterprise grade Security Monitoringbecause hackers have small pickles
  • 120 minutes support timerolls over
  • Priority email supportincase if it is urgent
  • Scan and fix broken linkswe proactively fix the site
  • WooCommerce updates and supportkeep your eCommerce store tiking
  • Auto updating privacy policystay up to date with privacy legislation
  • Cancel any time, no long term contractsas we believe 100% in what we do

Gold Website Care Plan

$199 per month

Includes silver care plan plus:
  • Automatic daily backupsdaily is better than weekly
  • Monthly strategy callto keep your finger on the pulse
  • Get found easier on Google PlacesGoogle My Business management
  • 240 minutes support timebasically you now have a full design and development team
  • Phone supportso you don’t have to wait
  • Optimise site for Google and Bingso that you are green lighted for SEO
  • Regular submission to search engineskeeps your content relevant
  • Use of staging serverso you can test your website’s progression
  • Unused support time rolls overso no worries if you don’t use it month to month
  • Cancel any time, no long term contractsas we believe 100% in what we do
Make it a combo…

Maintaining your social media can be hard by yourselfie…

We can also assist with managing your social media pages. We offer a monthly add-on package exclusively for our monthly website care plan clients.

We will work with you to develop content, and will create and post on a monthly schedule to your social media accounts.

Spend more of your time out fishing…

We set the long lines of SEO so you’re always hitting your quota.

For those that want to rank at the top of Google for certain keywords, we offer a monthly add-on package exclusively for our website care plan clients.

Initially we will make recommendations to optimize your website for SEO, from there we will start working to get you ranked for 10 keywords.

Before you get in touch…

Any questions? Here are a few common ones…

How long will it take to setup my care plan?

Once you sign up and provide login credentials, we’ll have your plan set up within 1-2 business days. Everything from speed improvements to security will be addressed by our team during on-boarding.

Does monthly time roll over?
Our care plans are designed to be monthly plans and as such we reserve your place in our queue and resources each month, therefore it does not rollover for our Green ($99) and Silver ($149) plans. You can take comfort in the fact that what you will request within that 30/120 minutes of time (depending on your plan) will be addressed by our team with immediate attention.

With our Gold Care Plan ($199) contracts not only does the time rollover and stack upto 12 months, it also has a built in mechanism that every 24-36 months our Gold contract holders get a brand new website upgrade, designed and developed from the ground up – What this means is that you never have to buy a website again which is perfect for small to medium sized businesses.

Do you manage WooCommerce websites?
Websites with advanced functionality like this require our Gold Care Plan or above. They take more resources for us to manage, test and keep running smoothly. We want to have you on the right plan so we are able to dedicate what’s needed to keep your website secure, fast, and open for business.
What happens if my website goes down, is hacked, breaks, etc?

Our website care plans are preventative care, so we do our best to prevent anything from happening. However in the event that your website has a major issue, we will be there by it’s side communicating with the web hosting company on your behalf. We do not make guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

How do strategy coaching calls work?

Email is our preferred form of communication and provides the quickest response. However, we know brainstorming and strategy works best on the phone or on a video call. These consulting calls are reserved for our Platinum care clients. These calls help websites achieve their goals and reach a broader audience. Many times clients use this time for online screen-share small updates or training.

Does it matter what hosting provider i’m using?
We’ll work with anybody regardless of their hosting provider. We realise that every website has different needs and that clients have different budgets and hosting requirements. We do run our own super fast, super secure and affordable servers and would love to discuss migrating you over to us. However sometime the path of least disruption is the best and we’re happy to manage your website where it’s currently hosted.
How does the SEO package work?

With our SEO package we work every month on getting your website ranked higher in Google. Initially we help identify the keywords to target and make recommendations on how to optimize your website for SEO. You’ll probably need to build a few additional pages at the onset that target some of the keywords. Then we do white-hat link building campaigns, directory submissions and other SEO work to help get your site ranked. Each month we’ll ask you to create an additional blog entry or page targeting certain keywords.

Every month we work on getting your website ranked higher in Google and monthly we provide:

  • Website traffic report
  • Keyword rankings report
  • Monthly accomplishment report

The cost for ranking 10 keywords is $497/month. The cost for ranking 10 keywords starts from $575/month. We think you’ll be so satisfied with our SEO work that the results will speak for themselves.

Do I have to create content for the social media package every month?
You know your business and customers best. Therefore we rely on you to send us a variety of content for us to extract from. The content that you send us can be a link, photos, latest news for your company, an article you found interesting, a YouTube video, or another blog post from other sites you want us to monitor. Once we create the posts, we will request your approval and schedule them out for the next 30 days. We will take care of providing stock images, hashtags and SEO meta information.
What if I need more support time/hours?

If you have an enhancement or task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. We will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at our current support rate of $125/hour.

Can I really cancel any time?

Absolutely. We are laser focused on you and your website, so we would be sad to see you go but we know that financial needs weight on many decisions and don’t want lock anyone in. Request a cancellation via email and we will let you know what licenses you will need to purchase and will immediately stop the next payment.

My website wasn’t built by Gherkin Media, can I still be on a website care plan?

Although these plans are designed for sites that were built by us, we welcome clients who are looking for a long term partner with a professional and dedicated webmaster.

We first like to do a Website Evaluation & Tune-up to become familiar with the website, how it was built and to fix issues that we find. With the evaluation we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly care plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee.

I have more than one website. Do you offer a discount for multiple websites?

If you have more than one website and you are on the Gold Care Plan or higher, you can add an additional website to your Website Care Plan for $75/month and share your plan’s support time between your sites. This option is not available on Silver or Legacy care plans.

Do you need help getting your web project off the ground?

Has your web project stalled, crashed or disappeared?

Has your existing web developer ran out of fuel, or changed flight path and never returned? Good news, our Gherkin Special Tactics team can save the day!

Get in touch and ask us about our FREE rescue package for web projects that are underway but have hit a wall.

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